Sunnybrook Magazine - Spring 2019

MySunnybrook: a portal to quicker, easier service

My Sunnybrook

(Photography by Kevin Van Paassen)

It just got easier to navigate Sunnybrook’s array of hospital services, from renewing parking permits to helping patients watch cable TV from their bedside. 

Sunnybrook is one of the first hospitals in Canada to offer a customized, easy-access online portal with the launch of MySunnybrook.

“This digital hub simplifies and centralizes hospital services for patients and their loved ones,” says Sivan Keren Young, director of digital and visual communications at Sunnybrook.

Now anyone can stay connected to personalized services from a desktop or mobile device.

With a few simple clicks, it’s easy to renew parking permits, pay hospital invoices, order cable television packages in patient rooms and even pick items for delivery from Sunnybrook’s gift shop.

These services can all be accessed by visiting, and plans are in the works to add digital prescription refills and hourly parking payments later this year.

“We wanted to use technology to bring services directly to people, because being in the hospital can be difficult and overwhelming,” says Keren Young. “We hope the convenience of MySunnybrook will have a positive impact on all our patients and their families.”